Warranty & Returns

Warranty

All our products have a 1-year warranty against defects in both materials and workmanship, and our promise to offer you the best service possible. All you have to do is write us an e-mail at info@bbluvgroup.com, with receipt attached, or call us at 1-855-808-2636. We highly recommend you register your product, in the event of a recall or safety alert.

Warranty exceptions

The warranty does not cover:

• Damages caused by normal wear and tear

• Defects resulting from repair or alteration of the product (except if made by bblüv Group.)

• Defects resulting from improper use, including any use or care not in accordance with the product instructions

• Defects resulting from improper storage, such as outdoors or in damp environments

• Products that are re-sold, given away, or in any other case where you are not the first and original owner

• Products without receipt or proof of purchase

• Products that are not purchased through an authorized retailer

How long until you answer me about the warranty in case my product breaks?

Upon reception of your e-mail, which must include your name, complete address, phone number, product name, lot number, a copy of your proof of purchase and a description of the defect (including pictures), our Customer Service team will answer within 7-10 business days.

After a complete analysis of the situation/product defect, a credit, refund or replacement will be issued within 3-5 business days. Depending on the product and shipping address, it may take additional 2-10 business days to receive your replacement.

Return Policy

At bblüv, we offer a 10-days return/exchange policy for items purchased on the bbluvgroup.com Website, in which you obtain a full refund of your product minus the shipping fees. All you have to do is send us a detailed e-mail at info@bbluvgroup.com, with receipt attached.

Return Policy Exceptions

Here is the list of exceptions to our return policy:

• Items purchased on sale

• Items that were not purchased on bbluvgroup.com (Products purchased from other retailers must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions)

• If the item has been used and/or isn’t in its complete original packaging.

How long until you answer me about the return?

Once your item is received and inspected by our team to make sure it is still in its original condition, your claim will be processed and a credit, refund, or replacement will be issued within 7 – 14 business days. Please note that depending on the product and shipping address, it may take additional 2-10 business days to receive a replacement.